Global delivery with tracking, transparent timelines, and no surprises. Here's exactly what to expect.
Here's the typical journey your order takes.
We create a production sample for your approval. You'll see exactly what your final product looks like before we proceed.
Once approved, we order your specific fabric, trims, and labels. This ensures quality consistency across your order.
Your garments are cut, sewn, printed/embroidered, and finished. Timeline varies by tier (Tier 1 fastest, Tier 3 longest).
Every piece is inspected for defects, measurements are verified, and items are packed according to your specifications.
Your order ships via your chosen method. Air freight takes 5-10 days, sea freight takes 3-4 weeks. Full tracking provided.
Times shown are for shipping only (after production complete).
We keep you informed throughout the entire process.
Email updates at each production milestone
Real-time shipment tracking via courier
Photos of your order before it ships
We provide all necessary documentation (commercial invoice, packing list, certificate of origin). For DDP (Delivered Duty Paid) shipments, we handle everything. For standard shipments, you'll need to clear customs on your end — but we'll guide you through it.
Delays are rare but can happen due to customs holds, weather, or carrier issues. We proactively communicate any delays and work to resolve them quickly. For time-critical orders, we recommend air freight with buffer time.
Yes! We offer drop shipping for established brands. Orders can be split and shipped to multiple locations. This is ideal for wholesale orders or brands with distributed fulfillment.
All shipments are insured. If items arrive damaged, document it with photos immediately and contact us. We'll file a claim and either replace the items or provide a refund for affected pieces.
Have questions about shipping to your location? Get in touch and we'll provide a detailed quote including delivery timeline.
Get a Quote